1) How can I purchase the perfect rug from CatalinaRug.com?
Start by using the rug finder and choose your selected price, width, length, and style of rug and press the SUBMIT button. To browse more rugs, select from the CATEGORIES menu on the left-hand column. Once you have found your ideal rug, click on the ADD TO CART button to proceed to your shopping cart. If you are already a member, simply use your username and password to login. If you are not a member, use the registration form to become a member. Fill out the required fields including your shipping, billing, and credit card information. After logging in or becoming a member, you will see your selected rug in your shopping cart. You can edit your cart at this point, continue with the checkout process, or continue shopping. Once ready to checkout, press the CHECKOUT button and review your information on file. If all information is correct, confirm your order by clicking SEND AND PROCESS.
2) How does our pricing work?
We’re often asked how we can afford to offer these fine, hand-knotted Persian rugs at such affordable prices. The answer is simple: at CatalinaRug.com there are no middlemen. In North America, there are generally six to ten layers of middlemen between them and the source of the rug, and this adds significantly to the price. Our buy-direct and sell-direct philosophy means that we eliminate most of these middlemen and bring the rug to you at a price lower than the wholesale price most rug dealers pay.
3) What methods of payment does CatalinaRug.com accept?
For your comfort & convenience, CatalinaRug.com accepts a wide variety of secure payment methods – both online and off. We currently accept Visa, MasterCard, American Express, Discover. Contact us for Wire Transfer and Check payments.
4) How can I be sure that both my credit card number and personal financial information is kept safe when making a payment to CatalinaRug.com?
Our secure server software is among the best available today for secure commerce transactions. All information transmitted is first encrypted using a 128-bit SSL (Secure Socket Layer). This is industry standard and offers the highest level of encryption possible, which means you can breathe easy – all communications between your web browser and our site’s servers are always private and secure.
5) How do I view my orders?
From the homepage of the site, select My Account from the left-hand side menu and enter your email address and password. A selection of options will be presented, check “ORDERS” or “ORDER STATUS” to track your order.
6) What shipping options are available to me as a CatalinaRug.com customer?
Catalina Rug uses FedEx as its primary source of transport. Customers may choose from FedEx Home Delivery, FedEx Ground shipping, 2nd Day A.M., or Priority Overnight shipment methods. Please note that only those orders shipped via FedEx Home Delivery or FedEx Ground shipping qualify for free shipping within the 48 states of the United States only, excluding Alaska and Hawaii.
7) How much will I have to pay for shipping?
Free shipping is available on all orders shipped via FedEx Home Delivery or FedEx Ground Shipping option to addresses within the US, excluding AK and HI.
8) Do you ship to APO/PO Boxes?
Please contact our support to verify the size of your PO Box before shipping to PO Box addresss.
9) How long does shipping take?
For those orders shipped via FedEx Home Delivery or FedEx Ground to residences within the US, you can expect your delivery to arrive within 2-5 business days of order processing.
10) Can I track my order while in shipment? How?
After you have placed your order, you will receive a confirmation email from CatalinaRug.com. Once your order has been shipped, we will contact you again with the necessary shipping/tracking information. You may use that information to login at the FedEx website to track your shipment by confirmation number or click on the link provided on CatalinaRug.com homepage. Alternatively, you may login at CatalinaRug.com to check the status of your order. From the homepage of the site, select My Account at the top of any page and enter your email address and password. A selection of options will be presented, check “ORDERS” or “ORDER STATUS” to track your order.
11) How is my rug packaged for safe shipment?
Your rug will arrive tightly and carefully wrapped to best preserve it during its journey from CatalinaRug Inc, to your door. While wrapped in its original packaging, the rug may appear to be quite small in comparison to what one might expect. Don’t be fooled by its small package size! Following a thorough wash and dry